The Pikake A3
Frequently Asked Questions
1.How do I book The Pikake A3?
Book directly at www.halealohamaui.com or through our Airbnb or Vrbo listing. Selecting Book Now takes you to Hospitable’s secure checkout, where you can review the total price, cancellation policy, amount due at booking, and any scheduled future payment before completing your reservation.
2.Can someone help me make a reservation?
Absolutely! Call or text us at 808-500-5081 or email reservations@halealohamaui.com. We’ll be happy to answer questions or help you complete your reservation.
3.What is the payment schedule for direct bookings?
A 50% initial payment is due when your reservation is confirmed. The remaining 50% will be automatically charged seven days before check-in. Reservations made fewer than seven days before check-in require payment in full at booking.
4.What is the cancellation policy?
For direct bookings:
- Cancel 30 or more days before check-in: 100% refund
- Cancel 7–29 days before check-in: 50% refund
- Cancel fewer than 7 days before check-in: No refund
Refunds are not provided for no-shows, late arrivals, early departures, or unused nights.
5.Is a rental agreement required?
Yes. The primary guest must electronically sign the rental agreement before check-in information is released. It covers payment and cancellation terms, occupancy requirements, house rules, and guest responsibilities.
6.What happens after my reservation is confirmed?
You will receive a confirmation and a private link to your Hospitable Guest Portal. There, you can review your reservation, complete required tasks, sign the rental agreement, manage eligible payments, contact us, and access important stay information. Detailed check-in instructions are released before arrival after all required steps are completed.